User Data Description
Understanding What Data We Collect & How We Use It
Last Updated: October 25, 2025
Transparency in Data Collection
At ITConverts Gaming Studio, we believe in complete transparency about the data we collect. This page provides a comprehensive breakdown of every type of user data we gather, why we collect it, and how long we keep it.
We are committed to collecting only the data necessary to provide you with the best gaming experience possible while respecting your privacy and complying with global data protection regulations.
Important: You have full control over your data. You can access, modify, or delete your information at any time through your account settings or by contacting our support team.
Account Information
Personal details you provide when creating and managing your gaming account
| Data Type | Purpose | Retention Period |
|---|---|---|
| Username/Gamer Tag | Identity and profile management | Until account deletion |
| Email Address | Account verification, communication, password recovery | Until account deletion |
| Password (Encrypted) | Account security and authentication | Until account deletion |
| Profile Picture/Avatar | Visual identity in games and leaderboards | Until account deletion |
| Date of Birth | Age verification and compliance | Until account deletion |
| Country/Region | Content localization and regional services | Until account deletion |
Device Information
Technical data about the devices you use to access our games
| Data Type | Purpose | Retention Period |
|---|---|---|
| Device Model | Optimize game performance and compatibility | 90 days after last use |
| Operating System | Ensure compatibility and provide updates | 90 days after last use |
| Screen Resolution | Adjust graphics and UI elements | 90 days after last use |
| Device ID (Anonymous) | Prevent fraud and manage multiple devices | 90 days after last use |
| IP Address | Security, region detection, and fraud prevention | 30 days |
| Browser Type | Web-based game optimization | Session-based |
| Mobile Carrier | Network optimization for mobile games | 90 days after last use |
Gameplay Data
Information about how you play and interact with our games
| Data Type | Purpose | Retention Period |
|---|---|---|
| Game Progress | Save your progress and enable cloud sync | Until account deletion |
| Achievement & Trophies | Track your gaming accomplishments | Until account deletion |
| High Scores | Maintain leaderboards and rankings | Until account deletion |
| Play Time & Sessions | Analyze engagement and improve games | 2 years |
| Game Settings | Remember your preferences | Until account deletion |
| In-Game Actions | Analytics and game balancing | 1 year |
| Multiplayer Statistics | Matchmaking and skill-based pairing | 2 years |
| Game Crash Reports | Identify and fix technical issues | 90 days |
Purchase History
Records of in-game purchases and transactions
| Data Type | Purpose | Retention Period |
|---|---|---|
| Purchase Date & Time | Transaction records and customer service | 7 years (legal requirement) |
| Items Purchased | Inventory management and support | Until account deletion |
| Transaction Amount | Financial records and refund processing | 7 years (legal requirement) |
| Payment Method Type | Provide preferred payment options | Until you remove it |
| Purchase Receipts | Proof of purchase and tax compliance | 7 years (legal requirement) |
| Refund Requests | Customer service and dispute resolution | 7 years (legal requirement) |
Location Data
Approximate location information for enhanced gaming experience
| Data Type | Purpose | Retention Period |
|---|---|---|
| Country | Content localization and regional compliance | Session-based |
| City (Approximate) | Match with nearby players, regional events | Session-based |
| Time Zone | Display correct times for events | Until account deletion |
| Language Preference | Provide content in your language | Until account deletion |
| GPS Coordinates (Optional) | Location-based games only, with permission | 24 hours |
Social & Communication
Data from social features and player interactions
| Data Type | Purpose | Retention Period |
|---|---|---|
| Friends List | Enable multiplayer and social features | Until account deletion |
| Chat Messages | Enable in-game communication | 30 days |
| Voice Chat (If Enabled) | Multiplayer communication | Not stored |
| User Reports | Moderation and community safety | 2 years |
| Social Media Connections | Share achievements and connect friends | Until you disconnect |
| Guild/Clan Membership | Team-based gameplay features | Until account deletion |
Technical & Analytics
Performance and analytics data to improve our services
| Data Type | Purpose | Retention Period |
|---|---|---|
| Loading Times | Optimize game performance | 90 days |
| Error Logs | Identify and resolve technical issues | 90 days |
| Feature Usage | Understand which features are popular | 1 year |
| Frame Rate & Performance | Optimize graphics settings | 90 days |
| Network Latency | Improve server performance | 30 days |
| Session Duration | Analyze engagement patterns | 1 year |
| A/B Test Data | Test and improve game features | 6 months |
Payment Information
Financial data processed securely through third-party payment providers
Security Note: We do NOT store full credit card numbers. All payment processing is handled by PCI-DSS compliant third-party providers.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Payment Method | Process transactions | Until you remove it |
| Billing Address | Tax calculation and fraud prevention | 7 years (legal requirement) |
| Last 4 Digits of Card | Identify payment method | Until you remove it |
| Transaction ID | Reference for support and refunds | 7 years (legal requirement) |
Your Data Rights
You have complete control over your personal information
Access Your Data
Request a complete copy of all data we hold about you in a portable format
How to exercise: Submit a data access request through your account settings or contact us
Delete Your Data
Request permanent deletion of your account and associated data
How to exercise: Use the 'Delete Account' option in settings or contact support
Modify Your Data
Update or correct any personal information in your profile
How to exercise: Edit directly in your account settings at any time
Opt-Out Options
Control marketing communications, analytics, and data sharing preferences
How to exercise: Manage preferences in your account privacy settings
How We Protect Your Data
Encryption: All data is encrypted in transit (SSL/TLS) and at rest (AES-256)
Access Control: Strict role-based access limits who can view your data
Regular Audits: Third-party security audits and penetration testing
Data Minimization: We only collect what's necessary
Automatic Deletion: Data is automatically purged after retention periods
Compliance: GDPR, CCPA, and COPPA compliant
Questions About Your Data?
If you have any questions about what data we collect or how we use it, our team is here to help.